Refund policy

Last updated: July 2026

Our Policy

Every Still Smirking item is printed on demand, specifically for you. That means no warehoused stock, no waste — and a slightly different returns process than a typical shop.

Damaged or Defective Items

If your order arrives damaged, misprinted, or defective in any way, we'll make it right. Email us at hello@stillsmirking.com within 14 days of delivery with your order number and a clear photo of the issue. We'll send a free replacement or issue a full refund — whichever you prefer. No need to return the item.

Wrong Size or Change of Mind

We recommend checking our size guide before ordering, since made-to-order items can't be restocked or exchanged for a different size. That said, you're still covered by your legal right of withdrawal within 14 days — see “EU Right of Withdrawal” below.

EU Right of Withdrawal

Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. This applies to our products — printing a design on demand does not remove this right, since the design is not personalized to you individually. Until our dedicated withdrawal page is live, contact us at hello@stillsmirking.com to exercise this right. This does not affect your statutory rights in the case of defective goods.

Refund Processing

Approved refunds are returned to the original payment method within 5–10 business days.